Help and Support

Customer Services

Please feel free to contact Customer Services by e mail, phone or post. We will always endeavour to help whatever the question.
Email using the contact form.

Post

The Charlton Garden Company and Charlton Park Garden Centre are trading names of P.B. Stevenson

P.B. Stevenson
Charlton Park Garden Centre
Charlton Road
Wantage
Oxon, OX12 8EP

Phone

Tel: 01235 772700

Ordering

How can I order goods?

Goods can be ordered online, by phone or via the post. To order by post complete the online order form and click on the print icon to produce a completed form for posting. A cheque made payable to Charlton Park Garden Centre should accompany the order. For further details please refer to the Terms and Conditions.

How can I pay?

Payment is usually taken online via the secure Sage Pay payment system. This uses 128-bit encryption, the strongest commercially available payment protection. However if you prefer you may pay by cheque when an order is sent by post. A cheque made payable to Charlton Park Garden Centre should accompany the order. For further details please refer to the Terms and Conditions. Goods will not be dispatched until the cheque has cleared.

Can I cancel my order?

Goods may be cancelled but please see the relevant Terms and Conditions.

Delivery

How will my goods be delivered?

Floristry deliveries will either be by our own drivers or by the sending florist when the order is processed via eFlorist.

For other items the delivery method will vary. Small items will be delivered by Royal Mail but larger items are likely to be delivered by a third party courier.

When will my goods be delivered?

Your confirmation of order will give you details of the delivery schedule. Regrettably it is not usually possible to give a specific time of day for delivery. Flower deliveries are generally next working day unless specified otherwise. Other items have the option of standard delivery (within 5 working days) or express delivery (within 2 working days). Furniture and BBQs may take longer. The delivery details will be sent with confirmation of order. If you have a specific deadline please call Customer Services who will endeavour to help you.

If there is a problem with your delivery

Please contact Customer Services at your earliest opportunity. You must check the goods when they are delivered. Should any packaging look damaged please ensure the goods are sound and if you are not satisfied refuse delivery of the affected item and sign the delivery/consignment note accordingly. If there are not the correct number of packages please let Customer Services know within 24 hours. Further details can be found in the Terms and Conditions.

Returns and Refunds

Can I return the goods?

You may return the goods within 7 days of delivery. The return needs to be organised via Customer Services. Please read the relevant Terms and Conditions.

Refunds

Refunds need to be organised via Customer Services and only in compliance with our Terms and Conditions. All refunds will be processed within 30 days.

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Charlton Park Garden Centre - Charlton Road, Wantage, Oxfordshire, OX12 8EP - Tel: 01235 772 700