Terms and Conditions

This page details our customer terms and conditions.

Our Contact details:

Charlton Park Garden Centre - Charlton Road, Wantage, Oxfordshire, OX12 8EP

Proprietor P B Stevenson

Tel: 01235 772 700.

Email: please use the contact form to get in touch

Making a purchase could not be easier. Just browse our shop online, and add any items that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

We accept all major debit of credit card payments except Amex. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

If you would prefer you may send and pay for items over the phone by calling us.

Orders that are cancelled online or via the phone may be subject to a cancellation fee.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please note Terms and Conditions for the sale of Floristry items (including fresh flowers) can be found on the Terms and Conditions Page of www.charltonflowers.co.uk.

Delivery Schedule Orders for Floristry received before 12pm Monday to Saturday UK time for UK delivery will be delivered on the same day if required. Orders received after this time and International orders are generally delivered the following day, although some international orders may require two working days. Please note the website will only accept UK orders. To send flowers overseas please telephone. Orders with a specified delivery date will be delivered on that day (note must be received before same day cut off time shown above).
Orders placed to be delivered on a public holiday may be delivered the next working day.

Standard Delivery for non floristry items is within five working days and is to mainland England, Wales and Scotland excluding the following post codes:

AB37-38-56, IV-37, IV25, IV63, KW1-14, PH15-49, PA21-39, PO30-41, IV21-56, KW5-17, FK19-21, PA20-76, PH30-50, HS1-9, KA27-28, ZE1-3.

Express delivery is within two working days with the same exclusions as standard delivery (as given above).

We will make all reasonable efforts to supply Customers who fall outside the Standard Delivery area (including international orders). However there may be an additional delivery charge and/or a delay in delivery. Please contact us on 01235 772700 so that we can discuss your requirements further. No additional charge will be incurred without the Customer's prior consent.

Please recognise that third party couriers may be used and the actual delivery time is often beyond our control.

Tax Charges Orders are inclusive of 20% VAT

Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.


Getting in touch with us, if you need to reach us, please email us using the contact link above, alternatively, you can telephone or write to us at either address shown at the top or bottom of this page
Privacy Policy, you can view our Privacy Policy Online.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Orders that are cancelled online or via the phone may be subject to a cancellation fee.

Refunds/Returns Policy

Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of some of our products you are advised to make any complaint within 1 working day of the delivery if flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.

 

 

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Charlton Park Garden Centre - Charlton Road, Wantage, Oxfordshire, OX12 8EP - Tel: 01235 772 700